There are many reasons for your internet to stop working, but let’s focus on the main culprits…

LACK OF POWER
Let’s start by checking your power. Do you see lights on the router?

Now, let’s look at the top of the router and find the cable going into the blue port. From that port, follow the cable. Does it end up going into a white box? Does that white box have a white light on it? Let’s unplug both the router and this white box from the power strip or the wall outlet for 30 seconds. 

Next, let’s plug those power cables back in. Are their lights coming on? If not, Then there’s probably an issue with your outlet. Can you try another one?

BROKEN CABLE
Now that we’ve rebooted the system, let’s look at the lights on the router. That’s the black box with the antennas sticking up. Do you see a little picture that looks like Saturn or the world? That’s the Internet light. If it’s off, then you probably have an issue with the cable between the antenna’s power adapter (the white box from the steps earlier) and the router. If you have another ethernet (CAT5 or CAT6) cable, feel free to replace it. Did that fix the issue? If not, there’s most likely a bigger issue and we’ll probably need to get someone to take a look.

WIFI MISSING
Sometimes our routers are faced with typical Montana power issues and get reset due to power outages, surges or other things, to include customers pushing the reset button on the back of them. When this happens, the router will beacon a different WIFI SSID (wireless network name). If you see “DD-WRT”, ASUS, or TP_LINK”, then this is more than likely the issue you are having. In this case, please contact our office so we can have someone reprogram your router. 

WIFI CONNECTED BUT NO INTERNET
Sometimes our equipment needs to be restarted in order to relink to the towers, or your router may just need a friendly reboot.  This being the most likely situation, requires the initial step to power cycle your devices. You can follow the steps in the “LOSS OF POWER” section to do this step-by-step. When you have completed these steps, and still have the issue, call our office and we’ll get someone to take a deeper look into your outage.

In any case, please click on the button that says “SUPPORT CENTER” and we’ll get someone to help you with the next steps.

Internet slowness can be caused by many things, including too many devices running, an idle Xbox performing updates, an obstruction in front of the antenna, or even something as simple as your router fell off its stand and is now stuck behind your dresser. This being the case, we are unable to blanket this question with an answer. 

Instead, what we’d like you to do is try our speed test page out, write down the results, then click on that Support Center button to be helped out a little further. 

It’s quite possible a simple reboot of your router and antenna will resolve this problem. Give that a try, too!